Jr IT Support Specialist – Entry level

Location: Anaheim Hills, CA
Date Posted: 02-21-2018
Jr IT Support Specialist – Entry level
Anaheim Hills
$12-$15/hr DOE
Full-time **Must be flexible depending on need since they provide 24 hr services
**Must have driver’s license, reliable transportation and good driving record (may need to utlize company vehicles)
**Need excellent verbal and written skills and strong customer
**Background is case by case
EMPLOYER is seeking a Jr IT Support Specialist to join their elite team of Desktop experts. They are looking for candidates who are open to a day-time, afternoon, and/or weekend coverage schedule. As a Jr Tech you will be responsible for investigating the client’s reported issues by analyzing the symptoms, finding the root cause of the problem, resolving level 1 issues, and calling in for back up when things begin to escalate. This individual will have a friendly and professional attitude and will be able to work independently with direction and guidance from other team members. You will be the first-response front-end support in a rapidly growing cloud and managed IT service environment. The team is growing and they are looking for dedicated individuals to develop into full-fledged Desktop experts.

• Identify client request and create support tickets
• Assist and provide basic technical support to end users
• Provide friendly and helpful customer service as a first point of contact
• Have excellent verbal, written, and phone skills
• Be able to manage multiple tasks
• Ability to work under pressure, organized and prioritize responsibilities
• Problem solver

• 1 year experience in Technical Customer Service or related experience
• Associate’s degree in Computer Information Systems and/or Certifications a plus
• Knowledge of computers and relevant software applications
• Proficient in Microsoft Office
• Must type 50 WPM
• Ability to work independently and be a team player


Corrine Hill
Job Developer
Hope Builders  | 801 N. Broadway, Santa Ana, CA 92701
(714) 543-5105 ext. 159 | www.tsjhopebuilders.org
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