Medical Call Center Representative

Location: Orange, CA
Date Posted: 04-12-2018

Medical Call Center Representative
$15 – $15.58/hr DOE
Full-time Monday to Friday 8:30 am - 5 pm and every other Saturday 7:30 am - 4 pm 
***Call Center experience strongly desired
***Must be strong in customer service

A non-profit healthcare organization has an exciting Full-time position for a Call Center Representative.


To provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong commitment to quality healthcare with the ability to deliver excellent customer service.
Ability to work independently and as a team member.
Possess a warm, caring manner.
Effective and polite communication skills
Ability to relate to diverse communities.
Ability to work with computers and enter data quickly and accurately.
Ability to read and implement written instructions.
Ability to maintain strict confidentiality.
Maintain professional demeanor at all times.
Working knowledge of Microsoft Office, especially Outlook and Internet Explorer.
Availability to work flexible hours which include weekends.
High school diploma or equivalent.
Call Center experience preferred.
Online appointment preferred.
Medical insurance authorization preferred.
One (1) year proven customer service experience / health care background preferred
Bilingual skills (English/Spanish) preferred.

Some of the perks:
Bilingual differential for eligible employees
Attractive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, long term disability
Generous vacation, sick, and holiday benefits
Generous 401(k) matching contributions up to 8%

Corrine Hill
Job Developer
Hope Builders  | 801 N. Broadway, Santa Ana, CA 92701
(714) 543-5105 ext. 159 |
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